Now that your business has its website up and running and the whole shenanigan is over, right? No.
Much like all your IT assets, this digital IT asset requires care and maintenance as well! You would think that it is a set-it-and-forget-it thing but it is not.
You will also have to constantly update the core, and supporting components of the website.
But if you do not have specialists in the organisation to support this, your previous consults with the web designer and web developer will just go down the drain.
Not only is your business responsible to keep the site up and running, it also deals with client data like their names, email addresses, and mobile numbers.
Even if you are not in Singapore and do not have to deal with Personal Data Protection Act (PDPA), there still are dozens of data regulations that you have to be aware of and comply with.
As a managed security solutions provider (MSSP), we take data security seriously.
We do offer our website care plans as a standalone subscription; and if you are on our managed IT solution, your website care plans are upgraded with platinum benefits.
This is the epitome of value that we include in our managed IT solution as we consider all aspects of possible data leaks and compromise. Your website is included.
With monitoring, we are able to provide proactive resolution of potential errors and issues, and get them resolved before a data disaster.
So what exactly do we do?
1. We provide priority ticket support, with and addition of knowledge base in our website care solution.
2. Your website is backed-up daily or monthly depending on your subscription.
3. On top of which, we use enterprise-grade secure connections to perform updates to your website and its core components.
To top it off, we don’t charge you for the hours that we use to perform these updates.
4. We do provide what we call Support Hours in which we help your business to update new content to your website.
Anything beyond the packaged support hours, your business will not have to pay an arm and leg for overtime as we’ve got you covered with preferential rates.
Why is this important?
Unlike other website care services that requires you to buy bulk hours which you don’t know when to appropriately use, those hours also expire.
Which means you may not get to use all of the purchase hours before they go away for good.
When using these hours, they can slurp it up for maintenance tasks like updating your website and its core components.
That, and the fact that they are practically aliens to your website and don’t have intimate knowledge of its functions and capabilities, it can consume a lot of hours.
Would you like to find out more on what we offer for each tier in our managed website subscription?
Learn more here.
Or are you interested to take up about our managed IT solution?
Find out here.