For the 24/7 support that we offer in our subscriptions, we will respond to emergency issues only after hours, on weekends, and public holidays.
Emergency issues are things like server related issues where you have a server downtime.
For non-critical issues, like content changes, we will respond accordingly on the following business day.
For 24/7 SLAs with us, customers can contact our support team at any given time, and we will respond to critical and non-critical issues.
The 24/7 support, or 24/7 SLAs is strictly for contacting our support team; and do not extend to our administrative, sales, or other departments.