Website Care

Taking care of your website is not over just because it was built.

We are always there for you

Dependable Service

Just because you and I have to go to bed, but it doesn't mean that everyone on earth is asleep at the same time.

That is how we are able to provide 24 hours a day, 7 days a week support to take the task off your to-do list when it comes down to your website.

Because the job is definitely not over just because the website is built.

Focus on growing your company

Reduce Costly Downtime

If you have not sat down and calculated how much it would cost your company when there is a website downtime, you should.

These are the unseen costs that many small businesses pay when they put downtime at the bottom of their "it-will-never-happen-to-me" list.

Something as simple as updating your website and its components, and having a backup can save everyone the headache and hassle.

Why not do it now? We include this even in our most basic subscription.

Flat-rate service price point

Predictable IT Budget

Your website's IT budget has never seen better days.

With our predictable flat-rate price point, you will not have to worry about additional charges in the rare event that something major happens to your website.

With our cyber security first mindset, you are protected from the first day you subscribe to our solution.

Now that's more money in the bag for you when you have one less thing to worry about when you grow your business.

We've got you covered

What's included?

24/7

Support

Things happen, and you can't be awake every second to see what happens to your website and to get it fixed.

But you have us now, so ask away.

Cyber Security

Focused

With our web application firewall, you will be protected from DDoS, & OWASP attacks.

Automated scans for malware, and unlimited removal sweetens the deal.

Performance

Oriented

With content delivery network (CDN), and our caching solutions deployed, your website will be as fast as it is possible - wherever your customers or visitors are located at.

Automated

Backups

Backups are scheduled and automated once you are partnered with us.

We will have a copy on your server, and another off-site to ensure you are covered.

Live Chat, and

Knowledge Base

Get help on almost every available channel. Call us, text us, or even self-help using the knowledge base.

Just that simple to get an issue to go away.

Monthly

Reporting

Wondering how your website is performing? Or just what have we done for your website?

We have monthly reports to let you know. 

Subscriptions

Essentials

149 /month

  • Hosting and SSL Included
  • Unlimited Maintenance Hours
  • X
  • Content Delivery Network (CDN)
  • Monthly Off-site Backups
  • X
  • WordPress Core, Plugins, & Themes Updates
  • Performance Optimization
  • Downtime Monitoring
  • Monthly Reporting
  • Basic Website Security Suite
  • Standard Support

Deluxe

297 /month

  • Hosting and SSL Included
  • Unlimited Maintenance Hours
  • Unlimited Support Hours
  • Content Delivery Network (CDN)
  • Weekly Off-site Backups
  • Backups before Updates
  • WordPress Core, Plugins, & Themes Updates
  • Performance Optimization
  • Downtime Monitoring
  • Monthly Reporting
  • Pro Website Security Suite
  • Expedited Support

Premium

499 /month

  • Hosting and SSL Included
  • Unlimited Maintenance Hours
  • Unlimited Support Hours
  • Content Delivery Network (CDN)
  • Daily Off-site Backups
  • Backups before Updates
  • WordPress Core, Plugins, & Themes Updates
  • Performance Optimization
  • Downtime Monitoring
  • Monthly Reporting
  • Premium Website Security Suite
  • Priority Support

Quick Questions

Do you really include over US$2,000 worth of plugins with every subscription?

Yes, you read that right!

We include over USD$2,000 worth of plugins with every subscription to our care plans.

Premium managed hosting valued at $120 a year.

SSL certificate worth $120 per year.

A complete Website Security solution (a $299 a year value) that includes a premium Web Application Firewall (WAF), and a Content Delivery Network (CDN) worth $240 a year.

Stay defended against cyber threats, while providing the best experience for your visitors.

Complete Website Backup solution worth $799 a year.

Local backups on the same server will eat into your storage costs, and if that server gets infected, you don't have another copy of backup available to restore your website with.

Not anymore!

Premium Caching plugin worth $199 a year. 

Further improve the speed of your website for your visitors.

Premium Image Compression plugin valued at $597 a year. Get your images down in size, but not lose quality.

What are maintenance hours?

These are hours that we use to update your website's core components, and make backups.

What are Support Hours?

Support hours are the time we spend on client initiated requests. 

We include unlimited support hours for requests that do not take more than 30 mins to complete. This is subject to our fair use policy.

If it takes more than 30 minutes to complete, we will be charge an hourly rate until the task is completed.

What is a CDN?

A content delivery network (CDN) ensures that wherever your website visitors are at, they will have the best viewing experience.

What are the differences in the support levels?

Standard: within 48 hours.

Expedited: within 24 hours.

Priority: within 8 hours.

You can opt for a higher support level if you are on an Essentials or Deluxe subscription.

Please check with your account manager for the costs involved.

I have more questions

Click on the chat bubble, and let's continue the conversation.

Or visit our Help Center.